Privacy policy
Privacy Policy
This Privacy Policy explains how FK Skate Co. collects, uses and protects your personal information when you visit our website, place an order, contact us or interact with our store.
FK Skate Co. is operated through Shopify, which provides the ecommerce platform for our online store.
Information we collect
When you place an order or contact us, we may collect information such as:
Your name
Email address
Billing and delivery address
Phone number, if provided
Order details
Payment confirmation information
Messages or enquiries you send to us
We do not directly store your full payment card details. Payments are processed securely through Shopify and its payment providers.
How we use your information
We use your information to:
Process and fulfil your orders
Send order confirmations and shipping updates
Respond to customer support enquiries
Handle returns, refunds and order issues
Improve our store and customer experience
Meet legal, tax and accounting obligations
Prevent fraud or misuse of the website
Email marketing
If you choose to subscribe to our email list, we may send you updates about new drops, products, offers and FK Skate Co. news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Sharing your information
We only share personal information where needed to operate the store and fulfil your order.
This may include Shopify, payment processors, delivery companies, fulfilment partners, email providers, analytics tools or legal/accounting services where required.
We do not sell your personal information.
Cookies and analytics
Our website may use cookies and similar technologies to help the site function, remember preferences, understand visitor behaviour and improve the shopping experience.
You can adjust cookie settings through your browser.
Data retention
We keep order and customer information for as long as needed to fulfil orders, provide support, comply with legal obligations, resolve disputes and maintain business records.
Your rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information.
You may also have the right to object to certain processing or request that we restrict how your information is used.
Security
We take reasonable steps to protect your information. However, no online service can be guaranteed to be completely secure.
Contact
If you have questions about this Privacy Policy or how your information is handled, contact us at: