Refund policy

Refund & Returns Policy

We want you to be happy with your order. If something is wrong, please contact us as soon as possible so we can help.

Returns

You have 14 days from receiving your order to contact us about a return.

To be eligible for a return, the item must be returned in the same condition it was received, unworn or unused after delivery, with any original tags or packaging where applicable.

Please contact us before sending anything back. Returns sent without approval may not be accepted.

A return address will be provided after your return request has been approved.

Pre-loved items

Many FK Skate Co. products are pre-loved, vintage, second-hand or one-off items.

Pre-loved items may show signs of previous wear, age, fading, cracking, marks, repairs or general use. We do our best to photograph and describe each item clearly, including any obvious flaws.

Please check all photos, descriptions, condition notes, sizes and measurements before ordering.

Minor signs of wear that were shown or described on the product page are not considered faults.

FK Originals / made-to-order items

Some FK Originals items may be made-to-order or fulfilled by a production partner.

Made-to-order items may not be cancellable once production has started unless the item is faulty, damaged, incorrect or otherwise covered by your statutory rights.

If there is an issue with a made-to-order item, please contact us with your order number and clear photos of the problem.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if the item is faulty, damaged, or if you received the wrong item.

Please include your order number and clear photos so we can assess the issue and put it right.

Non-returnable items

We cannot accept returns for items that have been worn, used, damaged after delivery, altered, washed, or returned in a different condition from how they were sent.

We also cannot accept returns for gift cards, where applicable.

Return postage

Unless the item is faulty, damaged or incorrect, the buyer is responsible for return postage costs.

We recommend using a tracked service when returning an item, as we cannot refund items that are lost on the way back to us.

Refunds

Once your return has been received and checked, we will let you know whether the refund has been approved.

If approved, your refund will be processed back to your original payment method.

Please remember that your bank or payment provider may take additional time to process and post the refund.

Your statutory rights

This policy does not affect your statutory rights.